Privacy Policy

Introduction

Red Crown Enterprises, LLC ("Red Crown," "we," "us," or "our") respects the privacy of clients, prospective clients, website visitors, vendors, and other business contacts. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, request information, engage with our services, or communicate with us.

Red Crown provides managed IT, cybersecurity, cloud, consulting, and related business technology services. Because those services may involve business systems, technical environments, and contact information, we handle information carefully and use it only for legitimate business, operational, compliance, and security purposes.

Information We Collect

We may collect information directly from you, automatically through our website, or in connection with services we provide. The categories of information may include:

• Contact information: name, business name, title, email address, mailing address, phone number, and other details you provide.
• Inquiry and service information: details about your request, service interests, project needs, business operations, IT environment, cybersecurity concerns, cloud systems, and related requirements.
• Transaction and account information: billing contacts, payment-related records, service history, account notes, and support communications.
• Technical information: IP address, browser type, device information, operating system, referring pages, pages viewed, and other website usage data collected through cookies, logs, analytics tools, or similar technologies.
• Communications information: messages you send to us, newsletter preferences, call records, email interactions, SMS consent records, opt-out requests, and messaging history.

We do not knowingly collect personal information from children under 13, and our website and services are intended for business users and adults.

How We Use Your Information

We use information for business and operational purposes, including to:

• Respond to inquiries, schedule consultations, and provide requested information.
• Deliver, administer, support, and improve our managed IT, cybersecurity, cloud, consulting, and related services.
• Assess business technology needs and prepare recommendations, proposals, statements of work, or service plans.
• Manage client accounts, billing, payments, records, support requests, and service communications.
• Send service updates, administrative notices, marketing emails where permitted, and conversational SMS messages when you have opted in.
• Monitor website performance, improve user experience, maintain security, troubleshoot issues, and prevent fraud or misuse.
• Comply with legal obligations, enforce agreements, and protect our rights, property, users, clients, and business operations.

SMS Registration and Mobile Information

When you register for SMS messages from Red Crown, we may collect consumer data such as your name, mobile phone number, SMS consent status, opt-in method, opt-in timestamp, message preferences, opt-out requests, and related messaging records. We use this information to send the text messages you requested, respond to your inquiries, coordinate services, provide account or service updates, maintain messaging records, honor opt-out requests, and comply with applicable law.

SMS messages from Red Crown are conversational messages related to your interactions with our team. Message frequency may vary. On average, you may receive 1-2 messages per month. Message and data rates may apply.

The message sender is Red Crown Enterprises, LLC. Consumers can contact the message sender by replying HELP to a Red Crown text message, emailing info@red-crown.net, calling (850) 203-3323, or writing to 2260 S Ferdon Blvd, PMB 326, Crestview, FL 32536.

Mobile information, personal data, SMS consent, and phone numbers are not shared with third parties or affiliates for marketing or promotional purposes. Any sharing of SMS registration data is limited to service providers that support our business operations, such as messaging platforms, customer support tools, CRM systems, hosting providers, security providers, and other vendors needed to deliver or administer our services. These service providers may use the information only to perform services for Red Crown and not for their own marketing.

Consumer data, including SMS consent and phone numbers, is not sold, rented, shared, transferred, or disclosed to external organizations except as needed for service providers supporting our business operations or as required by law, regulation, legal process, or governmental request.

You may stop receiving SMS messages at any time by replying STOP to any text message from Red Crown. After you reply STOP, we may send a confirmation message and then stop sending SMS messages unless you opt in again. For help, reply HELP or contact us at info@red-crown.net or (850) 203-3323.

Disclosure of Information

We do not sell your personal information. We do not share personal data, mobile information, phone numbers, or SMS opt-in consent information with third parties or affiliates for marketing or promotional purposes.

We may disclose information only in limited circumstances:

• Service providers: vendors that help us operate our business, such as website hosting, analytics, CRM, billing, email, messaging, payment, cybersecurity, cloud, and IT support providers.
• Legal and safety needs: when required by law, subpoena, court order, legal process, or government request, or when necessary to protect rights, property, security, or safety.
• With your direction or consent: when you ask us to share information or authorize us to do so.

Any sharing with service providers is limited to what is necessary to support our business operations, deliver services, process communications, maintain records, and protect systems. Service providers are expected to protect the information and use it only to perform services for Red Crown.

Consumer data, including SMS consent and phone numbers, is not sold, shared, transferred, or disclosed to external organizations except as needed for operational service providers or as required by law.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect user data from unauthorized access, disclosure, alteration, and destruction. These safeguards may include access controls, authentication measures, encryption where appropriate, secure hosting, security monitoring, vendor controls, staff access limits, internal handling procedures, and retention practices designed to keep information only as long as needed for legitimate business, legal, or operational purposes.

We apply these safeguards to contact information, service records, mobile information, SMS consent records, phone numbers, opt-out requests, and related communications data.

No website, network, system, or method of electronic transmission is completely secure. We cannot guarantee absolute security, but we work to protect information in a manner appropriate to the nature of our business and services.

Your Rights and Choices

Depending on where you live, including if you are located in the European Union, United Kingdom, or California, you may have rights regarding your personal information. These rights may include the ability to request access, correction, deletion, portability, restriction, objection to certain processing, withdrawal of consent, or information about how we collect, use, and disclose personal information.

California residents may also have the right to know certain details about personal information practices, request deletion or correction, opt out of sale or sharing where applicable, and not be discriminated against for exercising privacy rights. Red Crown does not sell personal information.

To submit a privacy request, contact us at info@red-crown.net. We may need to verify your identity before fulfilling certain requests, and some requests may be limited by legal, security, contractual, or operational requirements.

Cookies and Tracking Technologies

Our website may use cookies, logs, analytics tools, and similar technologies to operate the site, remember preferences, understand traffic, monitor performance, and improve our content and services.

You can usually adjust your browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled. If legally required, we will request consent before using non-essential cookies.

Third-Party Links

Our website may link to third-party websites, platforms, or resources. This Privacy Policy does not apply to third-party services, and Red Crown is not responsible for their privacy policies, content, security, or practices.

Communications and Opt-Out Options

If you provide contact information or communicate with us, we may contact you about your inquiry, requested services, account, support needs, updates, or relevant business information. Communications may occur by email, phone, or text message where permitted and consistent with your choices.

Email

You may unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us at info@red-crown.net. Even after unsubscribing, you may still receive transactional, administrative, support, security, billing, or service-related emails.

Phone Calls

If you provide your phone number, we may call you to respond to inquiries, provide service updates, coordinate support, or discuss relevant business needs. To opt out of promotional calls, contact us at info@red-crown.net or (850) 203-3323.

Text Messaging

If you provide your mobile number and opt in to SMS communications, you may receive conversational messages, service updates, notifications, and support follow-up from Red Crown. Message frequency may vary. On average, you may receive 1-2 messages per month. Message and data rates may apply.

You can opt out of SMS messages at any time by replying STOP to any message from Red Crown. For help, reply HELP or contact the message sender, Red Crown Enterprises, LLC, at info@red-crown.net or (850) 203-3323. We do not share SMS consent or phone numbers with third parties or affiliates for marketing or promotional purposes.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal obligations. When we make updates, we will revise the effective date posted at the top of this page.